Warranty Policy:
1- This warranty is approved for the product (Sharks Protection Package ) and is valid for one year only on the front screen from the date of the purchase invoice.
2- The customer is compensated in two cases:
First: In the event of a broken front screen and it meets the warranty conditions, compensation will be given in the amount of 650 riyals only, as a maximum.
Second: In the event of a break in the front screen and it meets the warranty conditions, compensation will be provided in the amount of 1000 riyals only, as a maximum.
Third: In the event of a broken rear glass and it meets the warranty conditions, compensation will be given in the amount of 300 riyals only, as a maximum.
The second and third conditions apply to cases registered in the Golden Guarantee of Sharks Package starting from 12-04-2025 AD.
3- In case of a broken front screen, the broken screen must be sent to the company’s official address to ensure that the warranty conditions are met in order to receive compensation. In case of a broken back glass, a video must be sent when claiming compensation, showing the serial number registered in the warranty along with the condition of the break, while also showing the presence of the Sharks back thermal protection and Sharks cover on the device.
4- The warranty does not cover damage or breakage resulting from misuse, such as: the device falling into water, severe shocks, bending the device by the customer, or any malfunction resulting from misuse.
5- The guarantee is obtained from the Sharks website and the product purchase invoice must be from (Sharks online store or an authorized point of sale or an online store authorized by Sharks) and approved and accepted through the Sharks website.
6- A picture of the purchase invoice and the device's information must be uploaded to the warranty page within a maximum period of 7 days from the time of purchasing the product.
7- When activating the guarantee, all the data required from you must be entered accurately, and it will not be accepted if there is a lack of information entered.
8- The presence of the product on the front screen and back of the device is a basic condition to benefit from the warranty or compensation.
9- When requesting to activate the warranty, the customer must photograph the device with the Sharks product and all its accessories, including the front sticker, back thermal cover, camera protector, and the cover. If the sticker is removed from the front screen, or the back thermal cover or the cover is removed in case of breakage, the right to compensation and claim under the warranty is forfeited, and the company cannot compensate the customer in this case.
10- Compensation will be provided within a maximum period of 15 working days, provided the required conditions are met and after verifying the customer’s entitlement to the guarantee.
11- If the protection package product is installed incorrectly or installed in a store not authorized by the company, the warranty will be rejected due to the incorrect installation as stipulated by the company.
12- Registration and compensation are done through the link provided by the guarantee, and a guarantee registered on different websites or with authorized distributors and authorized electronic distributors cannot be accepted.
13- Illustrative examples of front screen breakage cases: 
Installation instructions
https://www.youtube.com/watch?v=FW-ymtexcC0
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Warranty activation link
Submitting a guarantee compensation claim
Contact via WhatsApp: 00966566302878